Everything you need to know about how we get our products from us to you.
Returns and shipping FAQs
- How can I contact Reef Repair?
- Will my products be packaged and delivered safely?
- How long does it take to process my order?
- Where does Reef Repair deliver to?
- What are your retail shipping charges?
- What are your wholesale shipping charges?
- Are there any additional duties/custom tax charges?
- If I order on a Sunday when will my order be shipped?
- What is the cut off time for next day delivery?
- Can I cancel my order?
- Can I change my delivery address?
- Can I change my order once is has been placed?
- Can I get same day delivery?
- Can I track my order?
- How can I pay?
- Which product/service is right for me?
- Is my information secure?
- If I am not satisfied with my product can I return it for a full refund?
How can I contact Reef Repair?
Will my products be packaged and delivered safely?
Yes, we pack and label all our products to ensure an easy and safe delivery. We take good care to pack so that no damage will be done during transit, however that can never be 100% guaranteed once the shipping is out of our hands, please see our returns policy if any damage has occurred.
How long does it take to process my order?
We try to process all the orders as soon as we have received payment, however please allow up to 5 business days for the order to be processed and shipped based on volume of incoming orders.
Where does Reef Repair deliver to?
We deliver to most places worldwide, there may be some countries we cannot deliver to, you will be notified when you set your address on the checkout page if your country can recieve Reef Repair products, alternatively you can contact us on , or phone on +66(0) 8 171 94010.
What are your retail shipping charges?
Our shipping charges are calculated based on the country, weight and amount of the product you have ordered. All shipping charges for retail orders are included on the checkout page.
Retail orders are shipped through amazon.com, Amazon use their own shipping couriers and have their own policy for international orders, they may even refuse delivery to your country if the country is known to apply illegal import taxes and customs duties.
What are your wholesale shipping charges?
Wholesale shipping orders may require Reef Repair to contact you with an estimate of the international shipping charges for you to agree to.
Wholesale orders within Thailand can be shipped with either EMS or DHL; all international orders are shipped via DHL, UPS or FEDEX.
Are there any additional duties/custom tax charges?
Depending on the country, for international orders there may be additional customs and import taxes imposed at the receivers end, Reef Repair is not liable for any of these costs.
If I order on a Sunday when will my order be shipped?
We try to process and ship the orders as soon as the payment has been received, if ordered on a Sunday this would be the next business day, however in busy times please allow up to 5 business days for the order to be shipped due to large order volume.
What is the cut off time for next day delivery?
At the moment we are only able to offer next day delivery in the US through amazon.com as priority next day shipping, please see shipping policy for amazon.com.
We are unable to offer next day delivery on wholesale packs.
Can I cancel my order?
Yes, if your order has not yet been processed and shipped then you can cancel at any time, please contact us, quoting your order reference number, as soon as you can to cancel your order on +66(0) 8 171 94010 or via email on .
If your order has already been shipped then please see our returns policy.
Can I change my delivery address?
Can I change my order once is has been placed?
Can I get same day delivery?
Unfortunately, we are unable to offer same day delivery.
Can I track my order?
Yes, once your order has been shipped we will email your order details with the courier service and tracking number for your goods.
How can I pay?
We have 2 payment gateways, either via credit card or PayPal at the online check out.
Reef Repair does not store your credit card details and all payments are secured via Stripe payment gateway or PayPal.
Which product/service is right for me?
If you are a customer looking to purchase for personal use you can buy directly from us in our fast & secure reef safe sun care products shop, you can also find our retail products on Amazon.
If you are a retailer looking to buy wholesale then you will need to register an account with us, this does not take very long and once you have done so then you can make repeat purchases easily and quickly.
Is my information secure?
Yes, we use many different physical and electronic measures to ensure all your information is secure; and that it is not misused, stolen or lost.
We do not store any credit card details, all payment information pertaining to credit cards or PayPal is stored with the payment provider.
Reef Repair reserves the right to store purchase and personal information to your Reef Repair account when you are a registered customer or retailer.
If I am not satisfied with my product can I return it for a full refund?
You can return your product within 30 days of receipt. Please see our returns policy for the conditions and eligibility of return.