Reef Repair returns policy
Customer satisfaction is very important to us. If you are unhappy with your purchase for any reason, you may return it to Reef Repair within 30 days of the purchase date, subject to the conditions and exclusions below:
If all conditions are not met, Reef Repair reserves the right to refuse your return.
All returned items must be in their original condition, unused and unopened with the tamper proof seal still intact
Reef repair is not responsible for any lost or stolen products bought from us
Reef Repair is not responsible for personal data or items left in returned products
Claims for missing items or items damaged in transit must be received within 7 business days of receipt of products, please fill out the damaged/missing goods claims form and email to
along with photos of the damaged goods We do not refund the original shipping costs
Special order products or any item indicated on the website as non-returnable is as such
Any clearance or discounted items are not eligible for a refund, they may be exchanged if stocks permit
Returns & Exchanges
Pack all items that you would like to be returned securely and post via registered mail with tracking info as we are not liable for shipments which may go missing during transit.
Please include the original receipt or invoice with the returned product
Please fill out the returns form and email to
before you return the product All items must be returned in original/unused condition
Please allow up to 14 business days for exchanges to be processed
You are responsible for all returns shipping and handling costs
Refunds & Credits
Once we receive and inspect your item(s), we will issue your refund in the same way you made the original purchase, please allow up to 30 days for the credit to appear on your statement.
For Returns, Refunds or Exchanges please email
Returns and shipping FAQs
How can I contact Reef Repair?
You can contact us by email on
or by phone on +66(0) 8 1719 4050, we will be happy to answer any questions you have.
Will my products be packaged and delivered safely?
Yes, we pack and label all our products to ensure an easy and safe delivery. We take good care to pack so that no damage will be done during transit, however that can never be 100% guaranteed once the shipping is out of our hands, please see our returns policy if any damage has occurred.
How long does it take to process my order?
We try to process all the orders as soon as we have received payment, however please allow up to 5 business days for the order to be processed and shipped based on volume of incoming orders.
Where does Reef Repair deliver to?
We deliver to most places worldwide, there may be some countries we cannot deliver to, you will be notified when you set your address on the checkout page if your country can recieve Reef Repair products, alternatively you can contact us on
, or phone on +66(0) 8 171 94010.
What are your retail shipping charges?
Our shipping charges are calculated based on the country, weight and amount of the product you have ordered. All shipping charges for retail orders are included on the checkout page.
Retail orders are shipped through amazon.com, Amazon use their own shipping couriers and have their own policy for international orders, they may even refuse delivery to your country if the country is known to apply illegal import taxes and customs duties.
What are your wholesale shipping charges?
Wholesale shipping orders may require Reef Repair to contact you with an estimate of the international shipping charges for you to agree to.
Wholesale orders within Thailand can be shipped with either EMS or DHL; all international orders are shipped via DHL, UPS or FEDEX.
Are there any additional duties/custom tax charges?
Depending on the country, for international orders there may be additional customs and import taxes imposed at the receivers end, Reef Repair is not liable for any of these costs.
If I order on a Sunday when will my order be shipped?
We try to process and ship the orders as soon as the payment has been received, if ordered on a Sunday this would be the next business day, however in busy times please allow up to 5 business days for the order to be shipped due to large order volume.
What is the cut off time for next day delivery?
At the moment we are only able to offer next day delivery in the US through amazon.com as priority next day shipping, please see shipping policy for amazon.com.
We are unable to offer next day delivery on wholesale packs.
Can I cancel my order?
Yes, if your order has not yet been processed and shipped then you can cancel at any time, please contact us, quoting your order reference number, as soon as you can to cancel your order on +66(0) 8 171 94010 or via email on
If your order has already been shipped then please see our returns policy.
Can I change my delivery address?
Yes, as long as your order has not yet been shipped then please contact us to update your shipping details quoting your order reference number, on +66(0) 8 171 94010 or via email on
Can I change my order once is has been placed?
Please contact us as soon as possible on +66(0) 8 171 94010 or via email on
, to change your order quoting your order reference number.
Can I get same day delivery?
Unfortunately, we are unable to offer same day delivery.
Can I track my order?
Yes, once your order has been shipped we will email your order details with the courier service and tracking number for your goods.
How can I pay?
We have 2 payment gateways, either via credit card or PayPal at the online check out.
Reef Repair does not store your credit card details and all payments are secured via Stripe payment gateway or PayPal.
Which product/service is right for me?
If you are a customer looking to purchase for personal use you can buy directly from us in our fast & secure
reef safe sun care products shop, you can also find our retail products on Amazon.
If you are a retailer looking to buy wholesale then you will need to
register an account with us, this does not take very long and once you have done so then you can make repeat purchases easily and quickly.
Is my information secure?
Yes, we use many different physical and electronic measures to ensure all your information is secure; and that it is not misused, stolen or lost.
We do not store any credit card details, all payment information pertaining to credit cards or PayPal is stored with the payment provider.
Reef Repair reserves the right to store purchase and personal information to your Reef Repair account when you are a registered customer or retailer.
If I am not satisfied with my product can I return it for a full refund?
You can return your product within 30 days of receipt. Please see our
returns policy for the conditions and eligibility of return.